Middle Tennessee IT & Cabling Solutions LLC (“we,” “us,” or “our”) is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website, communications, and services.

Information We Collect

We may collect personal and technical information, including but not limited to:

• Name
• Email address
• Phone number
• Business or property information
• Service details and communications
• Information submitted through website forms or direct contact

We may also collect limited technical data such as IP address, browser type, and device information to help improve website performance and security.

How We Use Information

Information collected may be used to:

• Respond to inquiries and service requests
• Provide IT, cabling, networking, security, and technology services
• Communicate regarding scheduling, support, and project updates
• Improve our services, operations, and customer experience
• Maintain internal records and documentation

We do not use personal information for purposes unrelated to our business operations.

Communications & Text Messaging

If you choose to contact us by phone, email, or text message, we may communicate with you regarding:

• Service inquiries and estimates
• Appointment scheduling
• Customer support and project updates
• Operational or service-related notifications

If you opt in to receive text messages, message frequency may vary. Message and data rates may apply. You may reply STOP to unsubscribe or HELP for assistance at any time.

Mobile opt-in information is never sold, shared, or disclosed to third parties for any purpose.

Data Sharing

We do not sell, rent, or trade personal information. Information may only be shared when necessary to:

• Deliver requested services
• Work with trusted service providers supporting our operations
• Comply with legal or regulatory requirements

Any third parties involved are expected to maintain appropriate confidentiality and security standards.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. While no system can be guaranteed 100% secure, we strive to use industry best practices to protect your data.

Data Retention

Personal information is retained only as long as necessary to fulfill business purposes, legal obligations, or service requirements.

Your Choices

You may request to update or correct your information by contacting us. You may opt out of non-essential communications at any time.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

These Terms of Service govern the provision of services by Middle Tennessee IT & Cabling Solutions LLC (“we,” “us,” or “our”). By engaging our services, you agree to these terms.

Scope of Services

We provide technology-related services including, but not limited to:

• IT support and consulting
• Networking and network security
• Server, desktop, and storage systems
• Cloud services and system management
• Structured cabling and low-voltage installations
• Security cameras, access control, and automation systems
• Audio, A/V, and communication systems

Services may be provided on a one-time, project-based, or ongoing basis depending on the agreement.

No Guarantee of Uptime or Performance

Unless explicitly stated in a written agreement, services are provided on a best-effort basis. We do not guarantee uninterrupted operation, uptime, or performance of systems, networks, or third-party services.

Third-Party Services

Many systems and services rely on third-party providers including internet service providers, software vendors, and cloud platforms. Middle Tennessee IT & Cabling Solutions is not responsible for service outages, failures, or disruptions caused by third-party services or infrastructure outside of our control.

Client Responsibilities

Clients are responsible for:

• Providing accurate information
• Maintaining valid licenses and subscriptions for software and services
• Ensuring safe access to work areas
• Following reasonable recommendations provided for system reliability and security

We are not responsible for issues caused by third-party equipment, services, or unauthorized changes.

Worksite Safety

Clients are responsible for providing safe and reasonable access to work areas. We reserve the right to pause or decline work if conditions are unsafe, inaccessible, or pose a risk to personnel or equipment.

Limitation of Liability

To the fullest extent permitted by law, Middle Tennessee IT & Cabling Solutions shall not be liable for indirect, incidental, or consequential damages, including data loss, downtime, or loss of business. Liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

Right to Refuse or Terminate Service

We reserve the right to refuse or terminate services at our discretion, including for unsafe conditions, non-payment, misuse of systems, or abusive behavior.

Marketing and Client Reference

Client agrees that Middle Tennessee IT & Cabling Solutions LLC may reference Client’s business name, logo, and a general description of services provided for marketing, portfolio, proposal, and reference purposes, including on our website, social media, and marketing materials.

Middle Tennessee IT & Cabling Solutions LLC will not disclose any confidential information, network details, security information, pricing, or sensitive business information without written permission.

Client may request removal of their business name or logo from marketing materials at any time by providing written notice.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

This policy outlines acceptable use of systems and communications related to services provided by Middle Tennessee IT & Cabling Solutions.

Acceptable Use

Systems, networks, and equipment installed or managed by us must not be used for:

• Illegal activities
• Harassment, abuse, or malicious behavior
• Unauthorized access or hacking
• Distribution of malware or harmful content

We are not responsible for misuse of systems by users or third parties.

Communications

We communicate with clients via phone, email, and text message as needed to provide services, support, and updates.

Communications may be documented for:

• Service tracking
• Support history
• Quality and accountability

Clients agree that reasonable communication related to services is permitted.

Monitoring & Logging

We may maintain logs or documentation related to services performed. This documentation is used solely for operational and support purposes.

Remote Administration

In order to provide technical support and maintenance services, we may utilize remote access tools, monitoring systems, and diagnostic software. By engaging our services, clients acknowledge and consent to the use of such tools when necessary to perform support and maintenance activities.

This policy applies to project-based and ongoing services unless otherwise agreed in writing.

Scheduling & Cancellations

• Appointments or scheduled work may require advance notice for cancellation or rescheduling.
• Late cancellations or no-shows may result in a service fee.

Payments

• Payment terms will be communicated prior to service.
• Invoices are due according to the terms stated on the invoice.
• Non-payment may result in suspension or termination of services.

Refunds

• Labor and services rendered are non-refundable.
• Hardware, materials, or special-order items may not be refundable once purchased or installed.
• Refund eligibility, if any, is determined on a case-by-case basis.

Deposits

Certain projects may require a deposit prior to work beginning. Deposits are typically non-refundable once work has commenced or materials have been ordered.

Cybersecurity Disclaimer

While we implement industry best practices and security solutions, no cybersecurity system can guarantee complete protection from all threats. Security services are designed to reduce risk but cannot eliminate all potential vulnerabilities.